It's confirmed. It is a sad state of affairs that Amazon has outsourced most of its call centers. Perhaps they dealt solely overseas and that simple fact just flew over me. I myself do not bother to find out the nooks and crannies of every decision that is made by a corporation, unless I am an active shareholder in that company. But the proof I needed today has been corroborrated.
Dell for example has been able to stay afloat after downsizing most of its operations. But the staff is ten times as capable not only to speak the language, but to master comprehension.
And this is exactly the opposite issue with Amazon call centers in India. Unfortunately they fail to interpret a foreign language accordingly, Apparently during the process by which they learned the foreign language, a great many of them were mistakenly taught to concentrate their efforts in pronunciation, rather than comprehending it. So as long as they sounded with the least amount of 'accent', everything was good. That would be more than enough to satisfy the greater half of the U.S., comprised of money-hungry-selfish-facebook-consumers who, in the words of Ferguson, have inherited the prowesses of ancient Romans and replaced former forms of entertainment like the colosseum and orgies, with porn-nascar watching habits.
Britons' influence over India is conmensurable with its customs. Many Indian traditions have adapted certain And a great many Hindu-speaking technologists have have been known to contribute tremendously to global prospects.
Outsourcing is an ethical responsibility, and also an utilitarian practice which benefits both parties. But when it becomes unreciprocated at one end of the scale, and the trade outcome is largely a no win for one of them, the trustworthiness is shattered by a global uncertainty with even the biggest online retailer.
To gamble the future of outsourcing with incompetent labor, at the cost of saving money is calling out an impending downfall not of civilizations, notwithstanding their mores and biases of whatever these might be, but of elementary business transactions where traders are deceived in the process.
Ebay is swarmed with sellers from China who barely profit on margins. They survive by adding cents here and there to inflated shipping charges to products of lesser quality that take up to twenty days and sometimes longer to get to customers in the U.S. And despite a positive feedback their usernames might be accompanied with, American consumerism is wary and justifiably so, of their too-good-to-be-true daily deals.
Amazon on the other hand, struck an agreement with the Post Office to deliver some of its products. Materials for example that do not warrant one hundred dollar insurance that in the past UPS and FedEx have by default covered are shipped out by the Post Office now. Thus, Amazon does not care whether, in case of missing and/or lost items, they end up paying for these claims, out of their own pockets.
The Post Office's website looks nowadays polished. And I can attest that some of their employees do take pride in what they do, while the rest, most of them badly spoiled by a governmental entity that made them believe that seniority is all that counts, are complaining because hours have been reduced and the full time benefits they once enjoyed, were cut out completely.
So, does Amazon have a chance to hold its strings as the biggest online retailer? Maybe. Although Buy.com trails right behind it. It's owned by Rakuten Group, a Japanese consortium that takes business seriously. Many other retailers like Zappos have followed the same principles and although shoes and clothing's sales may not be as satisfactory as expected, the faithful customer base would not venture out to shop elsewhere.
